The example below is a constructed hypothetical, built to show how these rules apply in practice. It does not describe any real person or matter.
The illustrative scenario
Someone is trying to understand filing a consumer complaint online through e-jagriti. How the e-Jagriti portal replaced e-Daakhil and what it is used for.
The question
A reader in this situation might ask:
Can I file a consumer complaint online?
How the general rule applies
e-Jagriti launched on 1 Jan 2025, merging the earlier e-Daakhil filing system with the Case Monitoring System and CONFONET into a single platform for filing and tracking consumer complaints online.
The National Consumer Helpline (1915, also 1800-11-4000) continues to operate as a pre-litigation complaint resolution channel, with support through WhatsApp, SMS, an app, and UMANG.
Yes, through the e-Jagriti portal, which has been the national e-filing system for consumer complaints since 1 January 2025, replacing the earlier e-Daakhil system.
What often gets missed in situations like this
- Trying to file through the older e-Daakhil system — it has been superseded by e-Jagriti.
- Skipping the National Consumer Helpline (1915) as a first step — many disputes resolve there without needing to file a formal complaint.
As noted above, this scenario is a constructed illustration used to explain the general rule — it does not describe a real client, case, or outcome.
For the general rules, see Filing a Consumer Complaint Online Through e-Jagriti, Which Consumer Commission Should You File In?, and How Long Do You Have to File a Consumer Complaint?.
If this touches a situation you are dealing with, you are welcome to discuss it in a consultation.
The content above explains how the law generally works; it is not legal advice and should not be treated as a substitute for advice on your particular facts.
This page provides general information about the law in India and is not legal advice. For advice on your specific situation, please consult a qualified advocate.