The following is general information on common questions on filing a consumer complaint online through e-jagriti under Indian law.
Before the frequently asked questions
e-Jagriti launched on 1 Jan 2025, merging the earlier e-Daakhil filing system with the Case Monitoring System and CONFONET into a single platform for filing and tracking consumer complaints online.
The National Consumer Helpline (1915, also 1800-11-4000) continues to operate as a pre-litigation complaint resolution channel, with support through WhatsApp, SMS, an app, and UMANG.
Frequently asked questions
Can I file a consumer complaint online?
Yes, through the e-Jagriti portal, which has been the national e-filing system for consumer complaints since 1 January 2025, replacing the earlier e-Daakhil system.
Is there a helpline before I need to file a formal case?
Yes. The National Consumer Helpline (1915) handles pre-litigation grievances and can often resolve a dispute without a formal complaint.
For a fuller explanation, see Which Consumer Commission Should You File In? and How Long Do You Have to File a Consumer Complaint?.
Where this applies to a live matter, it is usually worth discussing it in a consultation before acting.
This overview is general information, not legal advice. Procedures and local practice can differ, so a specific review of your matter is advisable before acting.
This page provides general information about the law in India and is not legal advice. For advice on your specific situation, please consult a qualified advocate.