Which Consumer Commission Should You File In: Frequently Asked Questions in Kolkata

If you are in Kolkata, this page sets out, in general terms, how common questions on which consumer commission should you file in works for someone in Kolkata.

Before the frequently asked questions

District Commissions hear claims up to ₹50 lakh, State Commissions from ₹50 lakh to ₹2 crore, and the National Commission above ₹2 crore, measured by the consideration paid for the goods or services (G.S.R. 912(E), 30 Dec 2021).

The Supreme Court upheld this consideration-paid basis for jurisdiction in Rutu Mihir Panchal v Union of India (29 Apr 2025).

Frequently asked questions

Is consumer commission jurisdiction based on what I paid or what I am claiming?

It is based on the consideration you paid for the goods or service, not the amount of compensation you are claiming. The Supreme Court confirmed this basis in Rutu Mihir Panchal v Union of India (29 Apr 2025).

What are the current pecuniary limits for consumer commissions?

District Commissions handle claims up to ₹50 lakh, State Commissions from ₹50 lakh to ₹2 crore, and the National Commission above ₹2 crore.

Relevant forums in Kolkata

• The High Court with jurisdiction is the Calcutta High Court.
• Matters at the district level are generally handled at the Kolkata City Civil Court or Presidency Small Causes Court.
• State-level consumer complaints are generally filed before the West Bengal State Consumer Disputes Redressal Commission, Kolkata.

For a fuller explanation, see How Long Do You Have to File a Consumer Complaint? and Filing a Consumer Complaint Online Through e-Jagriti.

Where this applies to a live matter, it is usually worth discussing it in a consultation before acting.

This overview is general information, not legal advice. Procedures and local practice can differ, so a specific review of your matter is advisable before acting.